Top Questions to Ask a Property Manager

Anthony A. Luna • August 30, 2024

Learn the questions to ask your property manager before you sign the management agreement or contract

Choosing a property manager is a critical decision that can significantly impact your rental property's success. Whether you’re a seasoned investor or new to property ownership, knowing the right property management questionsto ask is essential. This guide will walk you through the most important questions to ask a property manager or property management company before hiring them. These questions will help you ensure that you select a good property manager who aligns with your goals, whether you're managing a few rental units or an extensive property portfolio.


Why Asking the Right Questions is Crucial

When you hire a property manager, you’re trusting them with your valuable investment. Asking the right questions can reveal their experience, reliability, and suitability for managing your specific property type. Whether you’re preparing for a property manager interview or vetting companies, having a list of questions to ask a property management company can save you time, money, and stress. It ensures you find a manager who can handle rent collection, lease agreements, maintenance requests, and everything else with expertise and professionalism.


Top 10 Questions to Ask a Property Manager

To ensure you’re making an informed decision, start with these top 10 questions to ask a property manager:


1. How Many Properties and What Types Do You Currently Manage?

Understanding the scope of properties a manager handles is key. Ask about the number of properties and the types they manage, such as single-family homes, multifamily buildings, or commercial spaces. This will give you an idea of their experience and whether they might be stretched too thin to give your property the attention it needs.


Why It Matters: A manager handling too many properties may not have the time to dedicate to your rental units, potentially leading to higher vacancy rates and tenant dissatisfaction.


2. What is Your Process for Screening Tenants?

Tenant screening is a critical part of property management. Ask how they conduct background checks, verify income, and assess rental history. A thorough screening process helps ensure that you have reliable tenants who are more likely to pay rent on time and less likely to cause issues.


Why It Matters: Proper screening reduces the risk of renting to tenants who might cause damage, pay late, or breach lease agreements. This is an important question that can save you a lot of trouble down the line.


3. How Do You Handle Rent Collection and What Is Your Procedure for Late Payments?

Efficient rent collection is vital for maintaining cash flow. Ask how they handle collecting rent, what their policies are for late payments, and whether they charge late fees. It’s also crucial to understand how they handle situations where rent isn't paid on time.


Why It Matters: Ensuring timely rent collection is crucial for your income, and knowing how the manager handles late payments can give you peace of mind.


4. How Do You Manage Maintenance Requests and Emergencies?

Promptly addressing maintenance requests is essential for tenant satisfaction and property upkeep. Ask about their process for handling routine maintenance and how they manage emergencies, especially outside of normal business hours.


Why It Matters: A good property manager should have a system in place for quickly responding to maintenance issues, ensuring that your property remains in good condition and tenants are happy.


5. What Is Your Vacancy Rate, and How Do You Market Vacant Properties?

A high vacancy rate can significantly affect your rental income. Ask about their current vacancy rate and what strategies they use to market properties, fill vacancies quickly, and reduce turnover.


Why It Matters: Understanding their marketing approach and vacancy rate gives you insight into how effectively they can keep your property occupied and generating income.


6. How Often Do You Inspect the Properties You Manage?

Regular property inspections are crucial for maintaining the condition of your rental units. Ask how often they conduct inspections, both internally and externally, and what they look for during these visits.


Why It Matters: Regular inspections help catch potential issues early, saving money on repairs and ensuring that tenants are adhering to their lease agreements.


7. What Are Your Property Management Fees and What Do They Include?

Understanding the cost is crucial. Ask about their property management fees, including management fees, leasing fees, and any additional costs. Ensure there are no hidden charges, and ask what services are included in these fees.


Why It Matters: Clear knowledge of the fee structure helps you budget properly and ensures there are no surprises later.


8. How Do You Handle Lease Renewals and What Is Your Process for Setting Rent Increases?

Lease renewals are an opportunity to assess rent rates and secure long-term tenants. Ask how they manage lease renewals and how they determine when and by how much to increase rent.


Why It Matters: Proper management of lease renewals ensures that your property stays profitable while maintaining tenant satisfaction.


9. How Do You Ensure Compliance with Local Housing Laws?

Compliance with local housing laws is non-negotiable. Ask how they stay updated on laws related to rental properties, tenant rights, and property management.


Why It Matters: Ensuring legal compliance protects you from fines and lawsuits, which could be costly and damaging to your reputation as a property owner.


10. Can You Provide References from Current Clients?

References provide real-world feedback on the property manager’s performance. Ask for references from current clients, preferably those with properties similar to yours.


Why It Matters: Talking to current clients can give you a clear picture of what to expect and confirm the manager’s claims about their services.


Questions to Ask a Property Manager During an Interview

If you’re conducting a property manager interview, here are additional questions to ask a property manager during an interview to dive deeper into their expertise:

  • How Do You Handle Difficult Tenants and Disputes? This question helps you understand their conflict resolution skills and how they manage potentially volatile situations.
  • Can You Describe a Time When You Had to Evict a Tenant? How Did You Handle It? Evictions are challenging and can be legally complex. This question gives you insight into their experience with this difficult process.
  • What is Your Approach to Lease Term Negotiations? Understanding how they negotiate lease terms can help ensure your leases are favorable and protect your interests.


What to Ask a Property Management Company Before Renting Your Property

Before signing on the dotted line, here’s what to ask a property management company:

  • How Do You Set the Initial Rent Price? It’s important to know whether they use market analysis, comparable properties, and other data-driven methods to set rent prices.
  • What Is Your Plan for Reducing Turnover and Keeping Long-Term Tenants? Ask about strategies they use to ensure tenant satisfaction and minimize vacancies.
  • How Will You Communicate With Me? Ensure that there will be regular updates on property performance, tenant issues, and financial reports.


The Property Management Questionnaire: Your Comprehensive Guide

Creating a property management questionnaire can help you evaluate potential managers systematically. Here are key sections to include:

  • Experience and Expertise: Number of years in business, types of properties managed, and areas of specialization.
  • Management Style: How they handle day-to-day operations, tenant interactions, and property maintenance.
  • Financial Oversight: Fee structure, financial reporting, and rent collection procedures.
  • Client Interaction: Communication practices, response times, and availability.


Questions to Ask Property Manager Before Renting Out Your Property

Before you hand over the keys, here are questions to ask a property manager before renting:

  • How Do You Handle Tenant Move-Ins and Move-Outs? This includes everything from initial inspections to final walkthroughs and deposit management.
  • What Is Your Process for Handling Security Deposits? Ensure they follow legal guidelines for collecting, holding, and returning security deposits.
  • How Will You Protect My Property from Damage? Ask about preventive maintenance, tenant guidelines, and regular inspections.

Choosing the Right Property Manager with Confidence

Asking the right questions is the first step in choosing a property manager who will protect and enhance your investment. At Coastline Equity, we encourage you to ask us these important questions and more. We believe in transparency, accountability, and delivering top-notch service to every property owner we work with.


Ready to take the next step? Contact Coastline Equity today and let’s discuss how we can help you achieve your property management goals.


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News & Updates

By John David Sarmiento April 11, 2025
Setting the right rent isn’t just about earning income — it’s about finding the balance between maximizing cash flow and keeping your property consistently occupied. So, what exactly is fair rent for your property? Whether you're renting out a single-family home, an apartment, or a unit in a multi-family building, finding a fair rental price starts with a thoughtful look at your property, your market, and what today’s renters are willing to pay. Start with Comparable Rentals The best way to find a fair rent is to research comparable rentals in your area. Look for listings similar in: Square footage Number of bedrooms and bathrooms Neighborhood Condition and amenities Platforms like Zillow, Apartments.com, or Rent.com are a great place to browse rental listings and compare active prices. If you’re seeing similar units listed at a higher rate than yours — and they're still on the market weeks later — that could be a sign they’re overpriced. Units that rent fast tell you what renters are actually willing to pay. Real Example: Pricing a 2-Bedroom in Long Beach Let’s say you own a 2-bedroom, 1-bath apartment in Long Beach with around 900 square feet. You check listings and find similar properties renting for $2,300 to $2,500. Zillow shows a rent zestimate of $2,400 — a decent starting point, but not the full picture. After looking at how long listings have stayed active and talking to a local property manager , you find out that well-maintained units with in-unit laundry and parking are consistently getting rented at $2,350. You price your unit accordingly, giving yourself a competitive edge while still earning market value. Avoid Relying on Algorithms Alone Automated pricing tools like the rent zestimate are useful for a ballpark figure, but they often miss local demand shifts, recent upgrades, or what renters truly value in your neighborhood. Use them as one data point — not your final decision-maker. Other Factors That Influence Fair Rent Your final rent amount should reflect more than just comps. Consider: The property’s condition: Have you renovated or upgraded appliances recently? Extras included: Are you covering any utilities? Is there secure parking or outdoor space? Seasonality: Rental demand can vary throughout the year. Your goals: Are you focused on fast occupancy or maximizing revenue? Professional support: A trusted rental manager or property manager can offer current insights based on tenant activity, vacancy rates, and pricing trends.  How Property Managers Help You Set the Right Price If you're unsure what to charge, a local property manager can evaluate your unit, compare it to others in your area, and recommend a pricing strategy that balances demand and return. They also help adjust your price over time as rental rates shift, and they’ll guide you in attracting and retaining quality tenants who value both the price and the property. Final Thoughts So, what is fair rent for your property? It’s the price that matches what your unit offers, reflects the current market, and appeals to qualified renters. It’s not necessarily the highest number possible — it’s the one that helps you rent quickly, reduce turnover, and maintain steady income. With a little research, a realistic view of your property’s features, and guidance from local experts, you’ll be well-positioned to price your rental right — and keep it occupied with great tenants.
By John David Sarmiento April 10, 2025
One of the most delicate parts of owning a rental property is figuring out how to increase the rent without driving away good tenants. While you want to stay competitive with market rates , it’s equally important to maintain stable occupancy and avoid costly turnovers. The good news? With the right strategy and timing, raising rent doesn’t have to come at the cost of your tenant relationships. 1. Know Your Local Market Rates Before you decide to raise the rent , research similar properties in your area to understand current rent prices . If you're significantly below market value, a reasonable increase is often accepted — especially by tenants who like where they live. Even if you're close to market rate, a small adjustment can still make sense if you’re offering added value like upgraded amenities, responsive maintenance, or flexible lease terms. 2. Time It Around Lease Renewals The best time to increase the rental rate is when a tenant is renewing the lease . This gives them the chance to consider the new rate and evaluate their options — all while avoiding the hassle and cost of moving. Be sure to send a formal rent increase notice with enough lead time, typically 30 to 60 days in advance, depending on local regulations. 3. Communicate the “Why” Clearly When increasing rent, communication is everything. Let your tenants know the reasons behind the increase: Rising property taxes or insurance Increases in maintenance or utility costs Alignment with market rates Planned improvements to the unit or building Even if they don’t love the change, most tenants are more receptive when they feel respected and informed. 4. Offer Options and Flexibility If you’re working with long-term tenants you’d like to keep, consider offering choices to soften the increase: Extend the lease at the current rate for a few more months Offer a discounted rate for early renewal Split the increase over two payments instead of one lump sum This approach shows that you're not just looking to raise the rent , but to build a fair and lasting relationship. 5. Lean on Your Property Manager (If You Have One) Experienced property managers can provide insight into local rent prices , craft professional communications, and help navigate lease renewals in a way that keeps tenants happy while protecting your bottom line. They can also deliver rent increase notices and handle pushback more objectively. If you manage your property on your own, consider consulting a manager or local expert before finalizing your approach. Final Thoughts Increasing the rental rate is a normal part of owning a rental property , but it should always be done with care and intention. When you base your decisions on market research, communicate transparently, and give tenants room to respond, you’re more likely to keep good renters in place — even at a higher price point.  Want help reviewing your current lease structure or market position before you raise the rent? We’re here to support you.
By John David Sarmiento April 9, 2025
Finding the right tenant is one of the most important things you’ll do as a property owner. The right renter can mean steady income, fewer problems, and long-term stability — while the wrong one can lead to missed rent, damage, or legal headaches. So how do you actually find great tenants for your rental property? Here's a clear, step-by-step approach that works — whether you're a new landlord or a seasoned investor. 1. Write a Clear, Honest Rental Listing Start by crafting a listing that highlights what makes your property attractive, but also sets clear expectations. Good property descriptions should include: Rental price and lease length Number of bedrooms and bathrooms Location and amenities Any restrictions (pets, smoking, etc.) Post your listing on multiple rental listing sites — but don’t underestimate the power of rent signs in front of the property, especially if it's in a high-traffic area. 2. Market Where Your Ideal Tenants Are To reach more prospective tenants , take your marketing beyond listing sites. Post your property on social media , community groups, and even local forums. Word of mouth can also be powerful — let friends, colleagues, and neighbors know the unit is available. Make sure your contact information is easy to find and consistent across platforms. You want prospective renters to reach you quickly when interest is high. 3. Use a Standard Rental Application When potential tenants reach out, have a standard rental application ready to go. This not only helps you stay organized, but ensures you’re collecting all the info you’ll need for the next step — tenant screenings . A good application should request: Full name and contact details Employment and income information References and previous landlord contacts Authorization for a background check and credit score pull 4. Screen Tenants Thoroughly (and Legally) One of the most critical steps in finding good tenants is how you screen tenants . Don’t skip this part — it’s where most rental issues can be avoided. Effective tenant screenings usually include: Background check (criminal history, eviction records) Credit score and payment history Verification of employment and income Reference checks with their previous landlord Always follow housing laws when screening applicants. Be consistent, fair, and avoid any language or decisions that could be considered discriminatory under the Fair Housing Act. 5. Collect a Security Deposit and Finalize the Lease Once you’ve found a great tenant , collect a security deposit (within the limits set by your state), and have both parties sign a clear, legally binding lease agreement . Your lease should detail rent amounts, due dates, responsibilities, and procedures for repairs or disputes. If you're not sure how to draft one, consult with a landlord or property manager familiar with local rental laws. Final Thoughts Finding the right tenant takes more than just putting up a listing — it takes a clear strategy, legal awareness, and the ability to evaluate prospective tenants fairly and confidently. The effort you put in now saves time, money, and stress later.  If you're unsure or simply want to ensure a smooth process, working with a professional property management company can make tenant placement and lease compliance much easier.
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